Shipping policy
Shipping destinations
Orders ship from Greece to addresses in Greece and the European Union. At this time, customs duties/taxes are not applicable for EU deliveries; if an order is shipped to a non‑EU country in the future, any customs duties or import taxes would be the customer’s responsibility.
Order processing & dispatch
Orders are processed within 1 business day.
Orders placed before 12:00 (noon) may be processed and dispatched the same business day when possible.
Coffee is roasted in small batches, to order.
The goal is to ship coffee that is up to 3 days old, following internal roasting standards and best practices for maximum freshness.
Shipping methods (Greece)
Standard shipping in Greece is fulfilled via BOX NOW, where available. If BOX NOW is not available for a specific destination/order, the shipment will be sent with another carrier selected at our discretion.
Estimated delivery time (Greece): According to BOX NOW service targets, delivery is typically 2 business days after the parcel is processed (and typically 3 business days for islands). Delivery times are estimates and may vary due to factors outside our control (e.g., carrier network delays, weather, peak periods, strikes).
Shipping methods (European Union)
EU shipping is available, with delivery times depending on the destination country. Typical delivery time is around 1 week, but this is an estimate and not a guarantee.